Refund Policy

We have a 30-Day return policy, which means you have 30 days after receiving your order to request a return/refund.

Just to note, we can only refund you the amount you paid for the product, not shipping fees, or priority processing fees.

There is a flat return fee of $15.

To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You will also need to take pictures over a 2 week period using the device for 10 minutes every single day.

To start a return, you can contact us at ortainainfo@gmail.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ortainainfo@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.